Terms and Conditions of Service

All work undertaken is done so in line with the terms and conditions set out below. By requesting LawnTreat Limited to undertake any work the customer is deemed to have accepted these terms and conditions. These terms and conditions may change in line with business requirements.

  1. Introduction

Before proceeding with our services, you will have received notice of your first visit date. When visits are planned for further in advance, we will give you at least two weeks’ notice of an upcoming treatment, with an additional reminder. Please check to see you are receiving emails from us. We get bounce-back notifications of those that are not delivered so please check your junk folder. Our communications will be delivered via email or telephone call should you not have an email address.

  1. Contracts

2.1 There is no fixed contract, you may cancel at any time provided you give 3 full working days’ notice prior to any scheduled service. If you cancel within 3 full working days a charge will be made of 50% of the scheduled service price, with a minimum £25 charge for any scheduled service price of under £50.

2.2 As we have no fixed contract, we are also able to cancel our agreement. This is a very rare occurrence, but something that we would do in examples of:

  • Late or overdue payment
  • Repeated problems with access
  • Any other reason that we would deem suitable to protect our business, eg. team member abuse

  1. Access

If we cannot gain access to the entire lawn area to be treated, we will knock/ring and telephone call if required. If we still cannot gain access to the entire lawn area to be treated, we will leave a card and a charge will be made of 50% of the scheduled service price, with a minimum £25 charge for any scheduled service price of under £50.

We will not automatically reschedule a treatment prevented due to no access until we hear from you regarding as to when access will be made available.

  1. Safe Access and Working

Upon arrival at your property, we assume that the garden is in the condition in which you would like it treated. The following conditions may mean that we are unable to carry out services:

4.1 Leaves must be cleared prior to our visits. If under a quarter, or less than 50m2, of the lawn (whichever is smaller) is covered with leaves, your technician may blow the leaves into the closest non lawn area (hard standing, bed etc) free of charge if they have time in their day. If the lawn has more than a quarter, or over 50m2, coverage of leaves (whichever is larger) and the technician has time in their day, they may blow the leaves as above, at a charge of £20 per 100m2 (min charge of 100m2). If they do not have time, they will cancel the treatment, and you will be charged 100% of the service price to cover incurred losses. The treatment will then be rescheduled.

 4.2 Dog faeces must be cleared prior to our visits. If there are more than 3 faeces per 100m2 then we reserve the right to cancel the treatment which will result in a bill to the customer for 100% of the treatment price. The treatment will then be rescheduled.

4.3 Furniture/toys/recreational items must be cleared from the areas to be treated/serviced prior to our visit. Should any treatment areas be covered or inaccessible due to items left out, our technician will treat around them and 100% of the service charge will still be applied. If the items left out restrict access to the areas to be treated/serviced, the visit will be rescheduled, and you will be charged 100% of the service price to cover incurred losses.

  1. Quotations, Pricing and Payment Terms 

5.1 Our price of service is inclusive of VAT at its current rate at the time of service.

5.2 The price generated on your most recent quotation will be the price charged unless we have informed you of a more recent price in writing. We take care to ensure prices given to you are correct, but to avoid confusion please refer to system-generated quotation in writing.

5.3 We reserve the right to increase prices for standard treatments providing at least 14 days’ notice has been provided to customers via email, written or via recorded telephone communication.

5.4 We undertake an annual review of pricing each Winter. Customers should anticipate an increase in pricing each year in line with economic factors. A price increase will typically be communicated via the Spring invoice.

  1. Payments and Payment Terms

6.1 Unless payment is made at the time of the service provided, all other payments shall be made within 14 days of the relevant invoice, unless agreed otherwise, by cash / BACS / cheque in cleared funds without any set off, withholding or deduction.

6.2 If an invoice is 28 days overdue, we reserve the right to pause your service until your invoice is paid.

6.3 We reserve the right to offer reduced payment terms if your payment history is poor, or to cancel our agreement.

6.4 If you do not make payment to us by the due date, we may charge interest to you on the overdue amount at the rate of 8% per year above the Bank of England base rate. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.

  1. Machine Work

7.1 We reserve the right to request a booking deposit of 25% for machine work. We may not be able to schedule your mechanical call until we have received such a deposit.

7.2 We request that lawns are mown prior to scarification. If the grass has not been mown, we reserve the right to charge 25% of the scheduled service price.

7.3 We accept no liability for damage to utilities / hidden structures such as pipes or cables unless we are informed in writing of the position of said utilities / hidden structures. If you have a robot mower, hidden cables must be marked and shown to the technician prior to the work taking place.

7.4 We cannot be held responsible for damage caused by stones and other items left in the lawn. While we take every care around pebbled / landscaped areas, the customer is responsible for ensuring stones are not in the lawn itself.

7.5 We do remove debris from the lawn but not from the property, it is your responsibility to dispose of this.  To aid you in this we will fill your garden waste bin and/or leave you with a returnable waste bag.

  1. Our Responsibility for Loss or Damage

8.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our team.

8.2 As we are providing services in your garden, we will repair any damage caused by us while doing so. However, we are not responsible for repairing pre-existing faults or damage that we discover while providing services.

8.3 Exceptions:

  • If you have requested that we gain access to your garden by going through your garage or adjoining buildings, we do not accept responsibility for any damage that may be caused by doing so.
  • If you fail to notify us of cables or wiring in the lawn as above
  • Damage caused by the projection of stones in lawns as above 

  1. Complaints

9.1 LawnTreat Limited is committed to providing a high-quality service to all its customers, maintaining its outstanding reputation and overall feedback to date.

9.2 If you have a complaint, please email us at info@lawntreat.co.uk, or speak to us over the phone on 07802 536955.

9.3 If you have a complaint, you must report it within 28 days of the service/incident. If reported after this time, we reserve the right to refuse action based on lack of evidence that the service/product was defective at the time of service.

9.4 We will make every effort to remedy the problem as soon as we reasonably can.

9.5 If remedying the problem is impossible, within a reasonable timeframe or without significant inconvenience to you, we will refund the price you have paid for the services.

9.6 If remedial work is undertaken by yourself or a third party without our prior agreement then this action negates our responsibility to resolve the complaint.

9.7 The raising of a complaint does not alter our terms as stated within ‘Payments and Payment Terms’. If a bill is outstanding The Company will not be able to take a complaint forwards.

  1. Images

All images taken of our work remain the property of LawnTreat Limited for promotional and marketing efforts. We will care not to reveal potentially sensitive information within these images. Please inform us in writing if you do not want us to use any images.

  1. Disclaimer / Other Important Terms

11.1 LawnTreat Limited cannot be held responsible for any circumstance beyond our control such as but not limited to:

  • The effect of weather on your lawn.
  • Insect / animal damage
  • Plant disease
  • Weed grasses in lawns
  • Any damage caused by the client or another contractor. For example, misapplication of DIY products, damage caused by a mower or other machinery, insufficient watering, etc
  • Any lack of results of the service caused by the client failing to follow our advice and guidance. For example, impacted seed germination/treatment results rate due to the client not watering sufficiently or mowing the area too soon after the service
  • Any new weed or moss growth after the date of a treatment application. The products used only target existing weeds and moss present at the time of application.

11.2 We may transfer our rights and obligations under these terms to another organisation.

11.3 This agreement is between us and the named customer on our records.

11.4 Each of our terms operates separately. If any count or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.